About us
It's ok if you don't understand technology. We do
We are SEO, digital marketing and automation experts who put customer value first. Whether you need help with your website, social media marketing, search engine optimisation or process automation for your entire business, we can help.
Saint Rollox Consulting
Our story
We created Saint Rollox Consulting for businesses that share our passion for doing right by the customer. For us, superb technology is a series of services integrated and aligned around a straightforward concept – customer value first.
The systems you use need to be practical marketing tools, competitive differentiators and a cornerstone of your brand. But we’ve found that many businesses don’t have the technical skills, time or confidence to implement technology in most effective ways.
We help businesses increase engagement, generate revenue, reduce cost, eliminate error, improve visibility of information, streamline their process, develop brand recognition and increase customer satisfaction.
Doing right by customers will never go out of style, and we intend to be around for as long as people value that way of doing business. If you need help with technology, talk to us first. No project is too small.
Automation
- Business Process Automation
- Robotic Process Automation
- API Integrations
- Database Development
- Electronic Document Signing
- Online Form Automation
CRM
- Help Scout
- HubSpot
- onCourse
- ZenDesk
Data & Analytics
- Google Analytics
- Google Search Console
- Google Tag Manager
Social
- Social Media Audit
- Social Media Marketing
- Social Media Management
Web
- Web Development
- Web Hosting
- DNS
- Site Speed Optimisation
Charles Tennant (1768-1838)
Origins of the Saint Rollox name
Saint Rollox Consulting’s founder has a long family history of using the name. 7th great-grandfather, Charles Tennant (1768-1838), was a business person, industrialist and chemist who discovered and patented bleaching powder. Immediately after granting of the patent, Charles and his partners purchased land on the Monkland Canal, just north of Glasgow, to build a factory for the production of this innovative new product. The area was known as St. Rollox, after a French holy man, and is a corruption of St. Roch’s Loch.
The St. Rollox plant grew to be the largest chemical works in the world during the 1830s and 1840s. Charles developed the industry based on innovation and perseverance — attributes we value today — to produce a product that is still in regular use almost 200 years later.
What’s important to us
Guiding principles for everything we do
People love to buy from and support businesses in which they believe. It’s what makes an organisation special, and it’s why we choose to share our principles publicly.
Customer value first
One explicit goal should be central to every aspect of good business: to provide value. Every new initiative should amplify benefits for customers, whether that’s through better experiences, improved product quality or operating efficiencies that add value. Being able to articulate with clarity how each initiative contributes to customer value guides us in determining its usefulness.
Simplicity
The most elegant solutions are the simplest. With modern systems, there isn’t a need to choose between simplicity and the features you are looking for — we believe you can have both. Simplicity provides better experiences for the people interacting with your organisation. Most people don’t want an overabundance of menus and features – they prefer simple, flexible actions that move them quickly to their desired results.
Flexibility and speed
Modern businesses need to adapt to ever-changing environments and require continuous innovation in products, services and practices. Your systems must also have the flexibility to keep up. By using modular platforms, a wide range of functions get added to your business that accommodates many possibilities for connection and configuration.
Workforce and cultural engagement
Modernising systems isn’t just about changing technology. Change only sustains itself if people accept and embrace it. We work to align business systems to organisational culture – starting with the new habits that people will need to adopt.
Services mindset
Don’t treat technology as assets that an organisation owns. Instead, manage technology as a set of services consumed and integrated as needed, without necessarily owning the systems. This mindset allows us to select and combine services from a range of best-in-class providers, all contained in a framework that suits your organisation’s unique needs.
Understand the journey
Once a direction is set based on customer value, it’s essential to understand where you’re going. See every initiative with the view that it needs to support every other action that follows it. This forward-thinking approach means your business can leverage work already performed to minimise the effort required for future innovation.
Organise by capability
Most modernisation efforts are short-lived projects framed by software categories. Instead, we view your needs based on your organisation’s customer-facing products and services. Technology must be seen based on the business capabilities they primarily support to be effective — and by expanding your conception of those capabilities, you’ll stay ahead of the competition.
Be agile and user-centric
We look for ways to realise benefits faster, releasing initiatives progressively rather than as a “big bang” approach. Being attentive to customer and employee responses during this process allows the incorporation of feedback into the design. By adopting a continuous improvement mindset, we’re always looking for opportunities to learn and make your systems better.
Make the change stick
Avoid locked-in situations, in which a single vendor has control over your interactions. We make interoperability and integration a critical part of our technical due diligence and insist on open APIs that can connect to a range of other systems. We only use technologies that easily integrate and work together.
Shared values and trust
We seek to work with businesses whose values we share, to deliver mutual benefits and with which we can develop a working relationship that involves mutual commitment. We only implement technology based on credibility and proven performance.
